Copetran

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Copetran was founded in the year 1939 when the bus operators "Flota del Once", "Flota Comuneros" and "Transporte Unión Santander" joined and created the "Cooperativa Santandereana de Tránsito LTDA". Three years later it finally adopted the name of Copetran and it was conformed by around 22 partners. Today, Copetran is conformed by more than 40 families and many of them are already in their 4th generation. Also, Copetran has had 8 logos troughout its history, which are characterized for having the famous "Copetran dog", a male greyhoynd.

Since its beginning, Copetran has provided a quality service to all its customers. They left behind the wooden buses. Today, they have a fleet of modern and full of comfort vehicles that have satellite tracking 24 hours a day, WIFI and USB entrance, the necessary to keep you distracted during your trip. But they have not only modernized its vehicles, they have also trained their staff. In this way, the Copetran staff has all the knowledge of road safety, first aid and fire fighting, among others, to give you the best experience and to help you whenever you need it.

Copetran wants to reward you for being a loyal traveler, that's why it has created the program "Club VIP" that allows you to accumulate points for each trip you make and exchange them for a free ticket to the destination you want. To register you just need to enter the official website and click in the "Club VIP" section, you can also register in a counter. In this sectoinyou can also check your points and ask for information. Also, in the "Club VIP" you can register your family group, which will make them benefit.

Today, Copetran has 5 types of bus services: Preferencial de Lujo, Doble Piso, Minipreferencial, Sprinter and Buseton. The five of them has reclinable seats, air conditioner and TV. To know more about the difference between them you can go to our "Service" section, that is below.

Copetran´s Contact and Phone Number

Copetran´s Phone ☎: 018000 114 164

Email ✉: servicioalcliente@copetran.com.co

Cancellations

The cancellation time is up to 1 hour before the bus leaves with a 90% penalty, 50% penalty will be applied within one hour before the trip. After this time, if the ticket was not changed to the OPEN state, you will lose the right to reschedule or request a refund.

For changes

At the box office: In case of requesting a change in the route of a ticket, the possible price variation must be assumed by the customer, with this being understood, when the value of the new route is greater than the original, the passenger must cancel the corresponding surplus and in case the price of the new route is lower than the original, the difference will be retained as compensation.

The travel ticket is personal and non-transferable; that is, it is not allowed to be transferred to third parties, nor shared with people other than the owner. Regarding the changes made by the back office through the intranet, they will continue to be handled up to 3 hours before that is not specified in the contract.

Ticket validity OPEN state:

In the event that one (01) year has elapsed since the issuance of the ticket or travel ticket and the passenger did not use it, nor did they report their withdrawal from travel, COPETRAN will terminate the obligation and the passenger will lose 100% of the value paid as compensation.

You can download the passenger transport contract "HERE"