This agreement contains the terms and conditions (hereinafter, the "Terms and Conditions") that govern access and use of the website www.redbus.co (hereinafter the "Website"), as well as the Website applications, and mobile applications that are either referenced or linked to the Terms and Conditions.
Any individual who wishes to access or use the Website may do so subject to the Terms and Conditions. Anyone who does not accept the Terms and Conditions, which are binding and mandatory, should refrain from using the Website, the Website applications and the mobile applications that are referenced to the Terms and Conditions.
These Terms and Conditions represent a data message as defined in Law 527/1999. Such data messages are generated by a computer system and do not require any physical or digital signature.
Use of the Website is available only to persons who by law have the capacity to enter into contracts. Persons who are not legally eligible to enter into contracts, according to applicable law, must not use the Website. If you are a minor, you cannot register as a Website User nor use or perform transactions on the Website.
Website use and transactions on behalf of a minor must be performed by their parents or representatives. Ibibo reserves the right to cancel the minor’s membership and/or to deny access to the Website, in the event the User is found to be a minor or a person who is not legally eligible to enter into contracts. In the event an ineligible party performs a Transaction, it shall be deemed flawed in accordance to applicable law.
Upon indicating your acceptance of the Terms and Conditions, you also accept:
Ibibo acts in the capacity of intermediary for the purchase of Bus Fares/Tickets between the User and the Bus Operator through the Website, as well as through the mobile applications linked to the Website. Additionally, through the Website, Ibibo makes available to the User the Payment Facilities that enable the User to fulfill the payment obligation derived from the Transportation Contract.
In accordance with the above, the Transportation Contract is entered into by the User and the Bus Operator, and consequently, all rights, obligations and responsibilities arising from such contract shall be on the account of the parties to such agreement. Consequently, neither Ibibo nor the Website are parties to the contract, and therefore do not acquire any rights, obligations or responsibilities derived from the Transportation Contract.
Similarly, neither Ibibo nor the Website sell, commercialize or distribute any Fares/Tickets; their work is circumscribed to making available to the User, through the Website, the Payment Facilities that enable the User to fulfill the payment obligation derived from the Transportation Contract.
Neither Ibibo nor the Website issue any Fares/Tickets. Once the Transaction is performed on the Website, a sales voucher is issued with the trip information. The User must go to the Bus Operator’s agency for said operator to issue the Fare/Ticket, pursuant to applicable regulations on Transportation Contracts.
Ibibo and the Website will be responsible to the User for matters related to the use of the Payment Facilities.
In any case, the Website will serve as a channel to process any requests, complaints, claims and cancellations submitted by Users in connection with the Transportation Contract with the Bus Operator, derived from a Transaction, pursuant to the provisions of these Terms and Conditions, as well as the Website’s petitions, claims and complaints policies.
The Website will also process any requests, complaints, claims and cancellations submitted by Users in connection with the Payment Facilities, directly or through the payment gateways, the payment agent or any other payment system, means or mechanism, derived from a Transaction, pursuant to the provisions to this effect set forth in these Terms and Conditions, as well as the Website’s petitions, claims and complaints policies.
Ibibo may offer the User the option of opening a user account on the Website. Such account will require the User to report a valid cell phone number, through which the account will be authenticated, and through which messages related to the account will be sent. Any User who opens a user account on the Website under this procedure will be called a Registered User. Users will also be able to perform Transactions on the Website without having registered (Non-Registered User). All Users who wish to receive the benefits offered through the Monedero Redbus (Redbus e-wallet) program must be registered users. The following are the User’s duties in connection with a Website account:
The User shall not use the Website:
When the User uses the Website or sends e-mails, information, communications or other data to Ibibo, he/she authorizes Ibibo to respond and to send him/her communications, including periodic communications, by any means.
The User may be requested to provide a valid telephone number when an order is processed or when a Transaction is performed on the Website. Upon registering the phone number on the Website, the User authorizes to be contacted by Ibibo for the effects of the Website Transaction.
Users who are part of the Redbus e-wallet program should keep in mind that:
The term established in this item may be changed by Ibibo, and such change will not require an amendment to these Terms and Conditions.
Ibibo does not guarantee:
As mentioned earlier, neither Ibibo nor the Website are parties to the Transportation Contract entered into by the User and the Bus Operator. It works as an intermediary to put the parties to said contract in contact with each other. Based on this understanding, neither Ibibo nor the Website shall be responsible for fulfillment of the obligations of the respective parties to said Transportation Contract, and consequently shall not be responsible for:
Ibibo makes available Payment Facilities through the Website for Users to perform Transactions. In all cases, regarding such Payment Facilities, neither Ibibo nor the Website shall be responsible for:
By accepting the Terms and Conditions, the User warrants the following regarding payment:
In relation to a Ticket / Ticket whose payment has been made through a Transaction, the User may make use of the Consumer Statute. Law 1480 of 2011. Article 47, which mentions that: In all contracts for the sale of the service and provision of services through financing systems granted by the producer or supplier, sale of timeshares or sales that use non-traditional or distance methods , which by their nature should not be consumed or have not begun to be executed before five (5) days, the right of withdrawal by the client will be understood to have been agreed, in the event that the right of withdrawal is made, it will be resolved the contract and the money that the consumer had paid must be refunded.
The maximum term to exercise the right of withdrawal will be five (5) working days from the delivery of the service or the conclusion of the contract in the event of the provision of services.
If the aforementioned times are met, the Client must send their request to the email: email@example.com. Ibibo's business hours by this means are: Monday through Friday from 8 a.m. to 9 p.m., Saturdays and Sundays from 9 a.m. at 6 p.m.
Ibibo will proceed to process on behalf of the User and before the Bus Operator the withdrawal of the service.
The money will be refunded as follows: If the transaction was completed with a credit card, the refund will be made by crediting the money to the credit card with which the payment was made. If the Transaction was completed with payment by PSE button, with a debit card, or through a collector (baloto efecty, SU RED, etc.), the refund will be made to a bank account in Colombia that the User informs; within the terms established by law for this purpose.
Any petition, inquiry or complaint will be processed as specified in the Petitions, Claims and Complaints Policy published on the Website.
Neither Ibibo nor the Website are parties to the Transportation Contract, and do not sell bus Fares/Tickets; however, the User should take into consideration that most Bus Operators reserve the right to deny a passenger the bus transportation service if the passenger:
Regarding the transportation of minors, most Bus Operators establish that:
On the Website, the User will have access to the cancellation policies of the Bus Operator with which they enter into the Transport Contract. In the event that the User requires more information about the cancellation policies of a Bus Operator, he may request that they be sent to him by email, for which the procedure will be followed and the PQR policies of the Website will be followed. To cancel a trip whose payment has been made through a Transaction, the User must initiate the cancellation process from the Website or application, selecting the Cancellation option: www.redbus.co/Cancellation. If the cancellation is not enabled, check the refund policies of the bus company, if it meets these parameters, write to firstname.lastname@example.org, indicating that it is a cancellation of the trip. The hours of operation for Ibibo's attention to proceed with this request are from Monday to Friday from 8 a.m. at 9 p.m. and Saturdays and Sundays from 9 a.m. at 6 p.m.
Ibibo will contact the Bus Operator so that it can make the cancellation in accordance with their cancellation policies. Ibibo will inform the User of the response of the Bus Operator regarding his request to cancel the trip.
The Customer shall be entitled to a 100% refund of the Fare/Ticket if the cancellation or impossibility of traveling, after having completed the Transaction, is attributable to an error or negligence of Ibibo or of the Bus Operator, and shall be taken on by the party that made the error or acted with negligence. No reimbursement for cancellation or impossibility for traveling will be made when the circumstances are attributable to the User, to a force majeure or unforeseen event or the act of a third party.
If the customer requests the cancellation of the Fare/Ticket and such cancellation is appropriate, the User must indicate a Colombian bank account into which to deposit the reimbursement; no international transfers will be made. The reimbursement to a bank account shall apply when the Transaction was made using the PSE button with a debit card, or through a payment agency (Baloto, Efecty, Su red, etc.). If the Transaction was made using a credit card, the reimbursement will be made by crediting the money to the credit card used for payment.
The customer will not be entitled to a reimbursement due to cancellation of a trip or a Fare/ticket for any other reason.
The reimbursement will be credited to the User within 10 to 40 business days from the date of cancellation of the Fare/Ticket.
Ibibo is not responsible for any delays at immigration inspection posts. The passenger is responsible for carrying valid travel documents and for compliance with customs requirements, as well as for making any payments or complying with any requirement of immigration authorities to enter the country.
Cancellation of a ticket derived from a delay or retention of a User at an immigration point or control post for not having the required documents or not submitting the information required by the authority shall not be valid justification for the effects of reimbursement.
Any promotions or competitions carried out through the Website shall abide by the regulations established to such effect by the competent authorities, and if appropriate shall be approved in accordance with legal requirements.
The User shall hold Ibibo and the Website harmless from any damages, failure, liability, insurance policy claim, contractual or extra-contractual civil liability derived from the Transportation Contract, given that the User acknowledges that Ibibo and the Website are not parties and therefore do not acquire any obligations or take on any responsibilities in connection with said Transportation Contract. The User also acknowledges that neither Ibibo nor the Website sell, commercialize or distribute Fares/Tickets.
The User exempts and releases from responsibility the Website, Ibibo, its subsidiaries and affiliates and their respective executives, directors, agents and employees in the event of any claim or lawsuit, or from actions including reasonable attorney fees, filed by any third party, or any penalties imposed due to or arising from breach of these Terms and Conditions.
Neither Ibibo nor the Website shall be liable for any losses (including lost profits, incidental damages, moral damages, etc.) or for any other indirect or consequential loss in which the User may incur due to improper use of the Website.
These Terms and Conditions shall be governed and interpreted in accordance with Colombian law. Colombian courts and competent administrative authorities shall have exclusive jurisdiction in the event or any dispute derived from the interpretation or performance of these Terms and Conditions.
The Website may suspend, terminate or cancel the account the User has registered on the Website, with or without prior notice, if it finds that the User has failed to comply with these Terms and Conditions or any other document that forms part of or that is incorporated by reference to these Terms and Conditions.
Ibibo reserves the right to amend these Terms and Conditions at any time. Whenever the amended Terms and Conditions are uploaded to the Website, the latest revision date will be indicated.
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.