Currency
  • COP $ Peso
  • USD $ US Dollar
  • EUR € Euro
  • BRL Brazilian Real
  • MXN Mexican Peso
Language
  • English
  • Español

Frequently Asked Questions

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GENERAL+
2
TICKET-RELATED+
3
PAYMENT-RELATED+

Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his/her identity (along with the ticket) at the time of boarding the bus.

What payment options do I have?

The different payment options are

  • Credit card (Includes Codensa)
  • Bank transfer PSE
  • Pay in cash (Efecty, Via Baloto, Su Red)

How does the transaction appear on my card / account statement?

Transactions on redBus will appear as REDBUS in your bank statement.

Is it safe to use my credit card on this site?

Transactions on redBus are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

4
CANCELLATION & REFUNDS RELATED+
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