Do I need to register to use redBus?
No, redBus does not require its customers to go through a registration process
What is the redBus wallet?
It is a digital wallet that allows you to accumulate points, either by referring the application with your friends or by making use of discounts with returns. With the redBus wallet you can pay a % of your next purchases. To use the wallet you need to have a redBus account.
Is it mandatory to take a printout of the ticket?
YES, it is mandatory to bring a printed copy of the ticket. You are also asked to bring the identity document provided at the time of booking.
I have lost my ticket. What should I do now?
A copy of your ticket must have been sent to your email. Take a printout of that copy of the ticket with you when boarding. If you have not received the ticket email, contact our support center.
I need information about my trip. Where can I find it?
Details such as the boarding point, time, type of service, number of seats and important recommendations for your trip can be found in the purchase confirmation sent to your email. If you have a redBus account, you can go to the option my trips and get a summary of your trip.
I did not receive my e-ticket. Can you resend it to me?
If you remember your ticket number you can generate your electronic Ticket online. Click on the "print ticket" ticket link on the home page, and enter your ticket number to either to print or receive it by email. If you do not remember your ticket number, please contact our customer service at contacto@redbus.co to request assistance.
Does the owner of the credit card with which the tickets are purchased need to be one of the passengers?
There's no need! A passenger can use any card to pay for the ticket, not necessarily their own. However, keep in mind that the passenger, whose name appears on the ticket reservation, should carry proof of their identity (in addition to the ticket) at the time of boarding.
What payment options do I have
The different payment options are:
- Credit card
- Debit card
- Cash Payment
How does the transaction appear on my card / account statement?
Transactions on redBus will appear as REDBUS on your bank statement.
Is it safe to use my credit card on this site?
We use the best technology and the transactions carried out are secure. In addition to being certified by Verisign, redBus uses Secure Socket Layers (SSL) data encryption. By using SSL, you ensure that the information exchanged with us will never be transmitted or decrypted. It also protects the information from being viewed by unauthorized persons.
Can I cancel my ticket online?
Yes, it is possible to cancel the ticket online by entering the "cancellation" option on our platform. We recommend that before making the purchase you can validate the reservation policies when looking for the bus company and the time that suits you best.
Can I change the date and time of my bus ticket?
You can request the change with the same bus company. Please bear in mind that we as redBus do not make changes and / or postponements, since changes are made at the company's discretion.
I missed the bus. Will you give me a refund?
The client must show up 45 minutes before the bus departs, if not on time, the refund does not apply.
How long will the refund of my ticket take?
redBus acts quickly to manage the cancellation of your ticket. But in the case of payments with credit and debit cards, there could be delays of between 3 and 20 business days in being reflected in the movements of your card, due to the delays and processes of the banking entities.
In the case of payments with “PagoEfectivo”, transfers can be reflected in your account between 3 and 7 business days after sending your bank details.