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About Flota Occidental
Flota Occidental started working in 1955 in Quinchia, Risaralda with the popular chivas or ladder buses that mobilized passengers through the different municipalities of Risaralda and Caldas. In its beginnings, it was known as Caldasmar but by including more routes to departments such as Choco, Quindio, Antioquia, Cundinamarca and Valle del Cauca, among other areas of the country, it changed its name definitively to Flota Occidental, a name that is still maintained and with which this bus operator is recognized in the Colombian road transportation industry. It currently covers 13 of the 14 municipalities of Risaralda.
The main office of Flota Occidental is located in Pereira, although it has 36 agencies nationwide, from where they manage to send the different services such as passenger transport, tourism service, cargo, and parcels nationwide. Flota Occidental has a trained staff to constantly improve each of the company's internal processes, as well as a modern and technological automotive park. This has allowed Flota Occidental to receive several Icontec quality awards and certifications, given the high standards they handle for the maintenance of their fleet.
Flota Occidental offers a road transportation service to its customers with responsibility, fulfilling each of its functions in an efficient and secure way. Respect and good treatment with the client, with the environment and society are fundamental principles within the structure of Flota Occidental, for the good development of the company's relations. Flota Occidental has buses, minibuses and vans, all of the latest technology and in optimal conditions, in addition to a fully prepared team to offer the traveler the best possible service. Periodically, all of Flota Occidental’s buses go through a techno mechanical revision in the company's workshops located in Armenia.
The client can cancel the journey 2 hours before the departure of the bus and the ticket remains as open for a next opportunity. There are no money refunds and in extreme cases please contact Flota Occidental.
Q-1). Can I cancel my ticket in Flota Occidental?
A: Yes. Tickets can be canceled up to 2 hours before the departure of the bus. The tickets will remain open for later use. The client can redeem it when he wants to but must request it before to the company. Flota Occidental doesn’t return the money from the purchase of bus tickets in any of the cases.
Q-2). How much luggage can I carry on my trip?
A: Each passenger is entitled to a piece of luggage that does not exceed 15 kg and must be sent in the trunk. Also, users can have carry-on luggage that may be traveled inside the bus during the trip.
Q-3). Can I travel with my pet?
A: In Flota Occidental it is allowed to travel with pets but they can’t be carried inside the bus. They must travel in the cellar inside a cage of no more than 35 cm high and each animal must wear a diaper during the trip and the owner must have the vaccination card.
Q-4). Can minors travel alone?
A: Yes. Minors between 12 and 17 years old can travel alone if their parents authorize them by filling out the request at Flota Occidental’s ticket offices.
Q-5). Is there a snack on board?
A: Only in the modalities of Gran Emperador Elite and Gran Emperador there is the menu service and snacks on board during their journeys.
Q-6). Do I need to print my bus ticket before boarding?
A: Yes, you need to print your bus ticket before boarding, remember that all passengers will have to print the ticket that was sent to their email in PDF format. Then, it will be exchanged for a physical ticket at the counter of the bus company.
Q-7). How can I pay my bus ticket in the redBus website?
A: In redBus we have many payment options that we offer to our clients. The most popular payment option are the credit cards but you can consult all of them in the home page of the website redbus.co
Q-8). Do I have to pay any surplus to use to buy my tickets through redBus?
A: The prices that are handled in redBus are the same that are handled in the ticket offices and agencies of each of the bus operators.
Q-9). Can I buy the ticket in someone else's name?
A: Yes. A person other than the one who is traveling can buy tickets online. The important thing is that the passenger data is noted in the document to be printed and delivered at the different ticket offices.
Q-10). Is redBus a bus comany?
A: redBus is a platform that connects travelers with different bus companies so they can travel through the different destinations in Colombia. redBus does not have its own vehicles, but is an intermediary between the users and the companies that provide the service.