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About Flota La Macarena
Flota La Macarena is one of the most prominent Bus Operators in the country, operating since 1953 in the modes of transport of passengers, parcels and merchandise. Flota La Macarena starts in the plain region with the need to cover the route Villavicencio-Bogota and vice versa, although over time and different market needs, more routes were included along Meta, Casanare, Cundinamarca, Boyaca, Tolima, Guaviare and Vichada. Currently, Flota La Macarena has more than 100 routes throughout the 7 departments of Colombia where it operates, having about 90 agencies nationwide from where you can buy bus tickets or perform some type of parcel.
Flota La Macarena has for each of its operations around 500 vehicles in premium buses, vans, taxis and cars for special service, all of them in optimal conditions, very well equipped and with the highest quality technology, adopting the mechanisms for identification and prevention of traffic accidents and thus be able to offer greater security when making each of the trips, in addition to offering a very comfortable service.
Flota La Macarena works with the current legislation by being certified with the NTC-ISO 39001: 2014 and is aligned with the National Road Safety Plan. Besides the road service, Flota La Macarena is present in the gasoline business having 4 service stations, distributed in Bogota and another in the municipality of Granada in Meta. Flota La Macarena directs its service towards the satisfaction of its users, providing a modern and quality service that places Flota La Macarena as one of the leading companies in the intermunicipal bus market in Colombia.
The passenger must arrive 20 minutes before boarding time, presenting the voucher generated by redBus.co. If you are not present at the place indicated by the voucher, you will not be entitled to a refund of the ticket price for breach of the transport contract.
In the event that the passenger wishes to be relocated on a subsequent trip, they must manage it before the time of boarding Flota La Macarena´s ticket office, presenting the voucher and, as the case may be, assuming the difference in the cost of the ticket.
Flota La Macarena will not refund money. In the event that the passenger gives up the trip, they must notify the bus departure two hours in advance and contact RedBus directly at 5088090.
It is possible that, in extreme cases, variations in transport offers are presented in relation to the time of dispatch, travel time and level of service. In case the relocation, is the responsibility of Flota La Macarena and applies difference of the rate for lower service to the acquired; the differential will be recognized for each ticket purchased and may perform by Flota La Macarena at the Box Office before boarding.
Q-1). Does Flota La Macarena travel to Puerto Carreño?
A: Yes. The trips are made from Villavicencio and only do it in the summer seasons.
Q-2). Can I book my bus tickets by phone?
A: No. Reservations and ticket departures must be made exclusively at the ticket office at the time of journey or previously through redbus.co.
Q-3). Where can I submit a complaint?
A: All questions, complaints, claims and suggestions are received by email at email@example.com. For physical letters, they can be delivered in Bogotá on Calle 127 A No 53a-45 Torre 2 Office 201 Colpatria Business Center or in Flota La Macarena’s administrative office located in Villavicencio’s Terminal.
Q-4). Can I board a bus in a different place from the terminals?
A: No. Flota La Macarena only picks up and leaves its passengers at the bus terminals in which it operates or in the specified areas, depending on the destination.
Q-5). How much time in advance does I need to arrive at the terminal to board a bus from Flota La Macarena?
A: If the ticket was previously purchased, with 30 minutes is enough to board. If the ticket has not been purchased yet it, is recommended to arrive an hour before traveling and an hour and a half in the high seasons.
Q-6). Do I need to print my bus ticket before boarding?
A: Yes, you need to print your bus ticket before boarding, remember that all passengers will have to print the ticket that was sent to their email in PDF format. Then, it will be exchanged for a physical ticket at the counter of the bus company.
Q-7). How can I pay my bus ticket in the redBus website?
A: In redBus we have many payment options that we offer to our clients. The most popular payment option are the credit cards but you can consult all of them in the home page of the website redbus.co
Q-8). Do I have to pay any surplus to use to buy my tickets through redBus?
A: The prices that are handled in redBus are the same that are handled in the ticket offices and agencies of each of the bus operators.
Q-9). Can I buy the ticket in someone else's name?
A: Yes. A person other than the one who is traveling can buy tickets online. The important thing is that the passenger data is noted in the document to be printed and delivered at the different ticket offices.
Q-10). Is redBus a bus comany?
A: redBus is a platform that connects travelers with different bus companies so they can travel through the different destinations in Colombia. redBus does not have its own vehicles, but is an intermediary between the users and the companies that provide the service.